Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Receive and distribute incoming mail | 1.1 | Incoming mail is checked and registered to ensure accuracy of records |
1.2 | Urgent and confidential mail is identified and distributed promptly to addressee |
1.3 | Mail is sorted and despatched to nominated person/location |
1.4 | Damaged, suspicious or missing items are recorded and reported as required, in accordance with workplace procedures |
2 | Receive and despatch outgoing mail | 2.1 | Outgoing mail is collected from organisational sections, checked and sorted to ensure all items are correctly prepared for despatch |
2.2 | Mail items are collated, recorded in the register as required and correctly despatched to meet designated timelines |
3 | File documents | 3.1 | Documents are classified, sorted and filed in accordance with workplace procedures |
3.2 | Classification uncertainties are referred to other personnel in accordance with workplace procedures |
3.3 | Documents are identified and retrieved |
3.4 | Specified files/records are located within designated timelines |
3.5 | Located files are extracted from system and despatched to nominated person |
3.6 | Security and confidentiality procedures are followed |
4 | Receive and relay written and oral messages | 4.1 | Messages are received and accurately recorded |
4.2 | Areas of uncertainty are clarified with message conveyor where feasible |
4.3 | Messages are relayed to nominated person within designated timelines |
Range is restricted to essential operating conditions and any other variables essential to the work environment.
Non-essential conditions can be found in the Companion Volume Implementation Guide.
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include: |
communicating and working effectively with others when completing routine administrative tasks completing documentation related to routine administrative tasks handling mail and messages in accordance with workplace procedures interpreting and following operational instructions and applying relevant legislation and workplace procedures modifying activities depending on operational contingencies, risk situations and environments monitoring and prioritising work activities in terms of planned schedule reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures working systematically with required attention to detail without injury to self or others, or damage to goods or equipment. |
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of: |
equipment, methods and strategies used in routine workplace administrative operations hazards in routine workplace administrative operations and related precautions to control risks housekeeping standards and procedures requirements of work systems operations and relevant equipment typical problems that can occur when completing routine workplace administrative tasks and appropriate action that can be taken to prevent or solve these problems work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines relevant to administrative operations workplace procedures and policies for completing routine administrative tasks. |
As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.
As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.
Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulations
relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist